Each time the resource's status changes, the card is punched in the time clock and a new status entry is handwritten on the card. At the beginning of a work day, the resource's identifier or other information is handwritten on the card. A time clock, similar to the one that stamps work hours on a time card, is used to stamp event times on each card. In it, a card, like a time card used to track an employee's work hours, is stored. Each vehicle or resource has a slot in the shelving system. The following are examples of manual systems used to track the status of resources in a dispatched fleet.Ĭard systems employ a set of shelves with a slot for each unit in the dispatch fleet. The skills required of a dispatcher are greatly enhanced with the use of computer dispatching software (see computer aided call handling). Dispatchers have to coordinate worker availability, skill, travel time and availability of parts. Depending on the type of service, workers are dispatched individually or in teams of two or more. With home or commercial service dispatching, customers usually schedule services in advance and the dispatching occurs the morning of the scheduled service. In the first scenario, a central computer then communicates with the mobile data terminal located in each vehicle (see computer assisted dispatch) in the second, the dispatcher communicates with the driver of each vehicle via two-way radio. Priority calls may jump the queue of pending calls. In some cases, calls may be assigned a priority by the call-taker. Telephone operators take calls from clients, then either enter the client's information into a computer or write it down and give it to a dispatcher. With vehicle dispatching, clients are matched to vehicles according to the order in which clients called and the proximity of vehicles to each client's pick-up location. Industries that dispatch include taxicabs, couriers, emergency services, as well as home and commercial services such as maid services, plumbing, HVAC, pest control and electricians. For other uses, see Dispatch.ĭispatch is a procedure for assigning employees (workers) or vehicles to customers.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |